Before we start

I reply within a day with a few questions about your goals, your dates, and your budget. If we are a good fit, a short call follows, then a written scope with a fixed price and a timeline.

A short brief, any brand files you already have, and one person who can approve the work. If you prefer to answer in writing, I send a short questionnaire instead of a call.

Yes. I send print-ready files with written specs, check the first proofs, and stay on the thread with whoever builds your site until it is live.

Each deliverable has its review rounds written into the scope, so you know how many there are before we start. On the retainer, a request stays open until you approve it.

Yes. I work from Lisbon, which shares most of the working day with Europe and the mornings with the American east coast. Reviews happen on calls at set points, and written feedback is welcome in between.

Every project gets a fixed price, set from a written scope before work starts. The scope lists each deliverable, so you can see exactly what the price covers.

A project is paid in two parts: half to book the dates, the rest on delivery. The retainer is billed at the start of each month. Bank transfer and card both work.

Brand, packaging, and print requests, one at a time, with first drafts the same week and a weekly review call. Websites and large launches are quoted as separate projects.

Yes. Terms roll month to month: tell me before the next billing date and the following month is not invoiced. Open requests are finished and handed over first.

We agree on the change in writing before any extra work starts, with its own price and dates. Small adjustments inside the agreed scope cost nothing extra.

You do. With the last payment, full rights pass to you, along with the editable source files and a short guide to using them.

Editable source files, print-ready PDFs, and web exports in the sizes you need, plus a short guide that shows how the pieces fit together.

Only after it launches, and only with your yes. If the work has to stay private, say so in the brief and it never appears online.

Licensed fonts and images are bought in your name, so the licences stay with you. Each one is listed in the handover guide, with its terms.

Ask me. I keep a full archive of every project, so a lost file is usually one email away. You also get your own copy on a shared drive at handover.